Business functions are the processes that your company uses to produce products and services for its clients. These fundamental operations help your business generate revenue and ensure the efficiency of its processes.
When a department in your company performs the task to a very high standard, you know exactly who to praise. If there is a lapse in a clearly defined function it is easy to identify the person accountable. When a function’s definition is unclear, it may create confusion and cause overlap between departments.
It is important to understand the distinction between business processes and business functions in order to avoid confusion. A process involves tightly related tasks that have a specific purpose while a business task encompasses more general activities that are often interconnected. A HR business function, for instance could be involved in hiring policies, disciplinary procedures and training programs.
The right organizational structure for your business functions will depend on many aspects. This includes your goals and the challenges that have arisen, as well as the projects in high demand. However, to maximize the value of your organization, it’s imperative that you take three steps: align yourself with a value-creation strategy, take the BU-back approach to your the design of your function, and then identify an archetype for your corporate functions.
Affiliating yourself with a value-creation narrative and adopting a BU back approach to development of functions, and determining an archetype for corporate functions might sound difficult, but it will save your company time and frustration in the end. This will not only stop accidental overlap and unnecessary duplication, it will also give your team a clearer picture of how their work contributes to the success of your business.
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